Returns & Refunds Policy

Return Process

If you’re not completely satisfied with your purchase, returning it is simple. Send the item to our return address at 8061 Greenwood Ave, California City, CA 93505, USA. Our return and refund policy is designed to be hassle-free, ensuring your satisfaction.

Return Procedure

For damaged, defective, or incorrect items, please contact us within 14 days of receiving your order for a return or exchange. We will provide a prepaid shipping label for your convenience. Other returns or exchanges are accepted within 30 days of delivery, as long as the item is in its original condition, with all tags, accessories, and packaging intact. You can initiate the return or exchange through our website or by emailing us.

Please note that personalized or custom items and final sale items are not eligible for return or exchange. Return shipping costs for non-defective items are the customer’s responsibility.

Refunds

Once we receive and inspect your returned item, we will process your refund within 7-10 business days to your original payment method. A confirmation email will be sent once the refund is issued.

For defective items beyond the 30-day return period, we can arrange a repair or replacement to ensure your satisfaction.

If an item has already been manufactured and you wish to return it, only 70% of the order value will be refunded.

Late or Missing Refunds

If you haven’t received your refund, please check your bank account, contact your credit card company, and reach out to your bank. If the issue persists, email us at magetkin@gmail.com for further assistance.

Sale Items

Refunds apply only to regular-priced items. Sale items are non-refundable.

Exchanges

We replace defective or damaged items. To request an exchange, email us at magetkin@gmail.com and send the item to 8061 Greenwood Ave, California City, CA 93505, USA.

Gifts

If the item was marked as a gift at the time of purchase, you will receive a gift credit for the value of the return. If it wasn’t marked as a gift, the refund will be issued to the original purchaser.

Shipping for Returns

To return an item, mail it to 8061 Greenwood Ave, California City, CA 93505, USA. Return shipping costs are non-refundable and the responsibility of the customer. For items over $75, we recommend using a trackable shipping service. Ensure the item is securely packaged and includes the original invoice. Once received, we will inspect the item and process your refund or exchange accordingly.